Shipping policy

Processing Times

All Aetheia candles and wax melts are hand-poured in small batches.

Orders are typically processed within 2–4 working days.

During peak periods, processing times may be slightly longer.

UK Shipping

We currently ship within the United Kingdom.

Delivery times are estimated at:

• Standard Delivery: 2–5 working days after dispatch

Delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on order size and destination.

Any free shipping promotions will be clearly stated on our website.

Order Tracking

Where available, tracking details will be sent via email once your order has been dispatched.

Delays

We are not responsible for delays caused by:

• Courier issues
• Weather disruption
• Postal strikes
• Circumstances beyond our control

If your order is significantly delayed, please contact us and we will assist where possible.

Incorrect Addresses

Please ensure your delivery address is correct at checkout.

We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

If a parcel is returned to us due to incorrect details, re-shipping costs may apply.

Risk & Ownership

Risk passes to you once goods are delivered to the address provided.

Ownership transfers once full payment has been received.